warranty service
Warranty Service Policy:
- Warranty service is available during normal business hours.
- Any warranty service performed outside of regular business hours will be billed at standard rates.
- Damage or defects resulting from the following are not covered under warranty:
- Accidents
- Neglect or misuse
- Acts of God (e.g., natural disasters)
- Acts of terrorism
- Unauthorized or attempted repairs by others
response time
Service Response Policy:
- Regular Hours: Service requests received during normal business hours will receive a response within two (2) hours, whenever possible.
- After-Hours, Weekends, and Holidays:
- Service requests will receive a telephone response within two (2) hours.
- A technician will be on-site within four (4) hours following the telephone response.
- Service requests will receive a telephone response within two (2) hours.
travel time
Travel and Billing Policy:
- Travel time is calculated portal-to-portal (from technician’s departure to return) and is included in the two (2) hour minimum for all regular service calls.
- Travel and labor exceeding the initial two (2) hours will be billed in additional time increments as incurred at the standard hourly rate.